Terms and Conditions for FloBerry Boutique Flowers And Gifts Trading CO. LLC

1. Acceptance of Terms and Conditions

By accessing and using the website [floberry.ae], you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, you may not access the site or use the services provided.

2. Definitions

• "FloBerry Boutique Flowers And Gifts Trading CO. LLC" (hereafter referred to as "FloBerry Boutique") refers to the legal entity operating the flower shop.
• "Customer" refers to the individual or entity making a purchase through the
  website.
• "Website" refers to [floberry.ae].

3. Refund Policy

a. Returns and Refunds

i. We strive to provide you with the best quality flowers and gifts. If, however, you are not satisfied with your purchase, please contact us within 24 hours of receiving your order.

ii. To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in the original packaging.

iii. We reserve the right to refuse a refund if the returned items do not meet our criteria.

Iv. Due to the perishable nature of flowers, FloBerry Boutique cannot accept the return of flowers, once dispatched.

b. Cancellation of Orders

i. Orders can be canceled within 24 hours of placement. Please contact us immediately if you wish to cancel your order.

ii. If the cancellation request is received after the specified time frame, the order may have already been processed, and cancellation may not be possible.

4. Shipping Policy

a. Delivery Areas

i. We currently provide delivery services within Dubai, United Arab Emirates.

b. Delivery Times

i. Delivery times are provided during the checkout process. While we make every effort to deliver on time, factors such as busy period, weather conditions and unforeseen circumstances may affect delivery times.

c. Shipping Charges

i. Shipping charges are calculated at the time of checkout. These charges are based on the delivery location and the size of the order.

ii. Any additional customs or import duties are the responsibility of the customer.

d. Recipient Information

i. It is the responsibility of the customer to provide accurate recipient information, including a valid delivery address and contact details.

ii. We are not responsible for failed deliveries due to inaccurate or incomplete recipient information.

5. Personal Account Service - Terms & Conditions

5.1 The FloBerry Boutique 'Personal Account' service (hereafter referred to as the
'Service') is offered as a complimentary feature for your personal use, subject to the following terms and conditions. To facilitate the Service, we will collect and retain specific personal information. Unless required or permitted by law, any personal information collected will be used exclusively for the purpose of delivering the Service.

5.2 To enroll in the Service, you must be eighteen years of age or older.

5.3 When registering for the Personal Account service, you will be prompted to create a password. Safeguarding this password's confidentiality is your responsibility, and you must not disclose or share it with anyone. You are accountable for all activities and orders occurring or submitted under your password. If you suspect that someone else knows your password, immediate notification to us is essential. In case of forgotten passwords, please use the password reminder service available on the Personal Account login page.

5.4 If FloBerry Boutique has grounds to believe that there is a potential security breach or misuse of the Service or site, we may request you to change your password or suspend the use of the Service.

5.5 It is imperative that the details you provide during registration or at any subsequent time are accurate and complete.

5.6 Notify us promptly of any changes to the information provided during registration by updating your personal details. You can modify your details at any time in the Personal Profile section of your Personal Account. This ensures the accuracy and currency of the Service we provide.

5.7 The Service is intended to aid purchases made through the FloBerry Boutique Website. It must not be used for purposes such as disseminating unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; gaining unauthorized access to other computer systems; or interfering with another person's use or enjoyment of the FloBerry Boutique Website.

5.8 FloBerry Boutique reserves the right to refuse to post material on the FloBerry Boutique Website or to remove material already posted.

5.9 While we exercise reasonable precautions and care regarding the Service, we do not make any representation or warranties of any kind (express or implied) concerning the contents or operation of this Service. Such representations and warranties are excluded by this notice. We do not guarantee that the use of the Service will be uninterrupted or error-free. Although efforts are made to ensure reminder emails set up on your account are processed and delivered as requested, we are not liable for non-delivery of these messages. Your use of the Service is entirely at your own risk, and we disclaim any liability for losses or damages resulting from your use of the Service.

5.10 Your access to the Site and Service may be occasionally restricted for routine maintenance.

5.11 These terms and conditions operate in conjunction with the general Terms &
Conditions of the FloBerry Boutique Website governing overall use and order placement. We are committed to protecting your privacy; additional information is available within our Privacy Policy.

5.12 We have obligations regarding your personal information under applicable data protection laws. Some of the information you provide may be considered "sensitive" under these laws. By registering for the Service and providing your details, you agree to us using information in the manner set out above. If you provide information about other people (such as their date of birth or address), you confirm that you have their consent to provide us with that information.

6. Intellectual Property

a. All content on the website, including images, text, and logos, is the property of
FloBerry Boutique and is protected by copyright laws.

7. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

8. Contact Information

For any inquiries or concerns regarding these terms and conditions, please contact us at coo@floberry.ae

By using the website, you agree to comply with and be bound by these terms and conditions. FloBerry Boutique reserves the right to update or modify these terms and conditions at any time without prior notice. It is the responsibility of the customer to review the terms and conditions regularly.